Returns & Exchanges

We have a 14-day return policy, which means you have 14 days from the date you receive your item to return it.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags and in original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at retoure@redrockriver.de. Please note that returns must be sent to the following address:

RedRockRiver
Gerhart-Hauptmann-Str. 103
32257 Bünde
Germany

If your return is accepted, we will provide you with a return label and instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

If you have any questions regarding returns, you can contact us at retoure@redrockriver.de.

Damage and issuesPlease inspect your order when you receive it and contact us immediately if the item is defective or damaged or if you have received the wrong item so that we can assess and rectify the problem.

Exceptions / Non-returnable itemsCertain types of items cannot be returned, such as custom-made, special order or personalized items. Please contact us if you have any questions or concerns about your particular item.

Unfortunately, we cannot accept returns for clearance items.

Exchange
The quickest way to ensure you receive what you want is to return the item Once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
If the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. As described above, your item must be in the same condition that you received it: unworn or unused, with tags and in original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you as soon as we have received and inspected your return and will let you know whether or not the refund has been approved. If this is the case, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at retoure@redrockriver.de.